Wed, Dec 13, 2017

Service Plans

 

Here are many of the services we provide along with a quick explanation of the benefits of doing business with us.

 

Standard Onsite

 

Service during regular business hours. Mon-Fri with 3-7 day appointment window.

  • Service Agreement Rate $85/hr. 37.5% Savings (Normally $120/hr. )

 

Express Onsite

 

Onsite service during regular business hours. Mon-Fri with 24-48 hour appointment window.

 

  • Service Agreement Rate $100/hr. 31% Savings (Normally $145/hr.)

 

Standard Off Hours

 

Work performed at night, on weekends or early morning. 3-7 day appointment window.

 

  • Service Agreement Rate $125/hr. (Only Availible for Service Agreement Clients)

 

Emergency

 

You need a tech immediately... We'll have a tech out the door on the way to you fast!

 

  • Service Agreement Rate $100/hr. (Only Available for Service Agreement Clients)

 

Standard In-Shop

 

Service during regular business hours with 3-5 day turnaround. Parts, if needed, ordered with standard shipping. Normal diagnostic rates apply.

 

  • Service Agreement Rate $50/hr. 16.6% Savings (Normally $90/hr.)

 

Express In-Shop

 

Immediate tech attention with priority service. Parts, if needed, ordered with express shipping. Normal diagnostic rates apply.

 

  • Service Agreement Rate $90/hr. 25% Savings (Normally $120/hr.)

 

Service Agreement Benefits

  • Reduced rates and fees for all levels of service
  • Access to services not provided to standard customers
  • Faster response and turnaround, guaranteed
  • Night and weekend emergency service available
  • Direct personal contact with your assigned technician
  • Referral bonuses and discounts
  • 15 minutes of free phone support per issue

 

Services Available

 

  • Onsite computer and peripheral support/repair
  • Laptop hardware and software support/repair
  • Desktop hardware and software support/repair
  • Small to medium server support /repair
  • Onsite and remote data storage/backup
  • Remote troubleshooting via web or phone
  • Eco-friendly and socially responsible e-waste recycling
  • Secure data destruction

 

We want to work with you in building a long-term relationship by providing the best, most reliable and professional, tech support possible.